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4grayandClaude Opus 5.5
1b583ce648
The Markdown bug and feature templates still asked "PWA or Electron/Tauri application" with 0.16.0 as the example version, and as free text they were mostly left unfilled: in the September backlog triage only about a third of bug reports named the version or the player, and 34 had to be sent back for a retest because they could not be tied to a fix. Replace them with GitHub issue forms that make the version, install method, OS, source type and selected player required fields, ask whether the problem is a regression, and point to Copy diagnostics. Add a dedicated form for playback problems, the largest class of reports, and a config that disables blank issues and links questions to Discussions, the Docker guide and the website. Co-Authored-By: Claude Opus 5.5 <noreply@anthropic.com>
153 lines
5.6 KiB
YAML
153 lines
5.6 KiB
YAML
name: ▶️ Playback problem
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description: A channel, movie or episode doesn't start, stops, stutters, or has no picture or sound.
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title: '[Playback]: '
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labels: ['bug :bug:']
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body:
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- type: markdown
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attributes:
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value: |
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Thanks for reporting a playback problem!
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**Quick check first:** the built-in HTML5, Video.js and ArtPlayer players can't decode some codecs, for example HEVC/4K, AC3 or MPEG-2 video. Such streams usually play with **Embedded MPV** or an external **MPV** or **VLC** (**Settings → Playback → Video player**). Whether the stream plays there tells us a lot, so please mention it below.
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- type: checkboxes
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id: checks
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attributes:
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label: Before you submit
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options:
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- label: I'm on the latest release (or a nightly build) and the problem still happens there.
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required: true
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- label: I searched the [existing issues](https://github.com/4gray/iptvnator/issues?q=is%3Aissue) and this hasn't been reported yet.
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required: true
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- label: I removed usernames, passwords, MAC addresses, tokens and private URLs from everything I paste below.
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required: true
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- type: input
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id: version
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attributes:
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label: IPTVnator version
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description: Shown in **Settings → About**. For a nightly build, add the commit shown there too.
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placeholder: 0.24.0
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validations:
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required: true
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- type: dropdown
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id: install
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attributes:
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label: How do you run IPTVnator?
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options:
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- Windows installer (.exe)
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- macOS app (.dmg or .zip)
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- macOS via Homebrew
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- Linux AppImage
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- Linux .deb, .rpm or pacman package
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- Linux Snap
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- Linux Flatpak
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- Arch Linux AUR (iptvnator-bin)
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- Self-hosted web app (Docker)
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- Built from source
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validations:
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required: true
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- type: input
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id: os
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attributes:
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label: Operating system and version
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description: For the self-hosted web app, add the browser you use as well.
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placeholder: Windows 11 24H2 · macOS 26.6 on Apple Silicon · Ubuntu 24.04 · Docker on Unraid + Firefox
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validations:
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required: true
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- type: dropdown
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id: source
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attributes:
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label: Source type
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options:
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- M3U playlist
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- Xtream Codes
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- Stalker portal
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validations:
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required: true
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- type: dropdown
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id: content
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attributes:
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label: What were you playing?
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options:
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- Live TV channel
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- Catch-up / archive programme
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- Movie
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- Series episode
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- Radio station
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validations:
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required: true
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- type: dropdown
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id: player
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attributes:
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label: Video player
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description: The player selected in **Settings → Playback → Video player**.
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options:
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- HTML5 video player
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- Video.js player
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- ArtPlayer
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- Embedded MPV (Experimental)
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- Embedded MPV with the frame-copy engine
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- MPV player (external)
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- VLC (external)
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validations:
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required: true
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- type: dropdown
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id: symptoms
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attributes:
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label: What goes wrong?
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multiple: true
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options:
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- It doesn't start or keeps loading
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- An error message appears
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- It stops after a while
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- It stutters or keeps buffering
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- No picture, only sound
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- No sound, or the wrong audio track
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- Subtitles are missing or wrong
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- Seeking or resuming goes to the wrong position
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- Something else
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validations:
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required: true
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- type: dropdown
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id: elsewhere
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attributes:
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label: Does the same stream play elsewhere?
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options:
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- Yes, with another player in IPTVnator
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- Yes, in VLC or another app outside IPTVnator
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- No, it fails everywhere I tried
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- I haven't tried
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validations:
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required: true
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- type: dropdown
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id: regression
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attributes:
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label: Did this work in an earlier version?
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options:
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- Yes, it worked in an earlier version
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- No, it never worked for me
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- I don't know
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validations:
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required: true
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- type: input
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id: last-working-version
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attributes:
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label: Last version where it worked
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description: Only if it worked before.
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placeholder: 0.23.0
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- type: textarea
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id: what-happened
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attributes:
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label: What happened?
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description: |
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Describe what you see and when. If it stops, roughly after how long?
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Mention the stream format if you know it (HLS .m3u8, MPEG-TS .ts, DASH .mpd, MKV…). Please don't paste full stream URLs that contain credentials or tokens.
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validations:
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required: true
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- type: textarea
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id: diagnostics
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attributes:
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label: Diagnostics, logs and screenshots
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description: |
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If an error screen appears, click **Copy diagnostics** and paste the report here; it contains no stream URLs or credentials.
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If playback starts, the values from **Stream info** in the player overlay help too. Screenshots and short recordings are welcome.
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